About Our Staff

Dale R. Eller

Dale R. Eller is the Executive Director for ITZ Solutions 

Dale has thirty five+ years of experience in the electronic life safety and security industry. 

Prior to starting ITZ Solutions in 1998, Dale served in the U.S. Navy from 1977 to 1983; he was the General Manager and President of Glenwood Fire & Security Systems from 1983 to 1995 and the General Manager of Doyle Security Systems, Inc. from 1995 to 1998.

Dale has served as PBFAA NW Region President, PBFAA State Treasurer, PBFAA State Vice President and PBFAA State President. 

He received the PBFAA Leadership Award in 1987, 1999 and 2010. 

He is a past Chapter Chairman of the Lake Erie Chapter of ASIS. 

He has served on the ESA Board of Directors (on several occasions), and has received the Executive Director of the Year Award from ESA in 2000 and 2002, and the ESA NTS Instructor of the Year Award in 2013.

Dale serves as the Executive Director for the following industry associations:

  • Pennsylvania Burglar & Fire Alarm Association
  • New York State Electronic Security Association
  • Electronic Security Association of Ohio
  • Installation Quality Certification Program
  • Pennsylvania Association of Fire Equipment Distributors

Dale has been a certified ESA National Training School instructor since 1989 and also served as the ESA Director of Education and Standards from 2004 to 2011.

Dale has participated as a Subject Matter Expert (SME) for the development of numerous ESA National Training School courses, for the review and development of the New York State alarm licensing examination, and is a member of the U.L. STP 0205, 0205A, 0205C and 2610.

Dale is a frequent speaker at industry conferences, has written numerous articles for local, state and national security industry publications and has authored several conference seminars for ISC East, ISC West, and ESX.

Paula A. Eller

Paula A. Eller is the Meetings & Events Coordinator for ITZ Solutions.

Paula has over 30 years experience in the meetings and events planning industry.

Prior to joining ITZ Solutions in 2003, Paula worked as a caterer at Sabella’s Catering from 1983 to 2003.

As ITZ Solutions M & E Coordinator since 2003, Paula has overseen the daily operations of the membership, training and events services provided to our association clients.

Industry Education and Training:

  • Bachelors of Arts Degree in Hotel & Restaurant Management – Mercyhurst College – 1977 to 1981

Industry Awards / Recognition:

  • Recipient of the PBFAA Special Contribution Award in 2015
  • Recipient of the NYSESA Special Recognition Award in 2018